Refund policy
At Amayah 2RU Beauty, we are committed to providing premium-quality wigs, hair extensions, and beauty products. Due to the personal and hygiene-sensitive nature of our products, all purchases are subject to the terms outlined below.
1. Returns & Exchanges
Returns or exchanges will only be considered where:
- The incorrect item was supplied;
- The item arrived damaged; or
- The product has a verified manufacturing defect.
All claims must be reported within 48 hours of delivery and must include clear photographs, a description of the issue, and proof of purchase.
2. Strict Hygiene Policy
For hygiene, safety, and quality assurance reasons, Amayah 2RU Beauty does not accept returns, exchanges, or refunds on any products that have been:
- Worn or tried on;
- Installed or fitted;
- Washed, brushed, combed, or styled;
- Cut, trimmed, bleached, coloured, or chemically treated;
- Altered in any way;
- Removed from original packaging with tags removed.
3. Lace Wig Policy
For lace wigs:
- Once the lace has been cut, tinted, plucked, glued, customized, or altered in any way, the product becomes non-returnable and non-refundable.
- Customers are encouraged to inspect their wig thoroughly before making any alterations.
4. Non-Returnable Items
The following products are strictly non-returnable and non-refundable unless proven defective:
- Human hair wigs
- Synthetic wigs
- Hair extensions and bundles
- Closures and frontals
- Headband wigs
- Beauty and cosmetic products
- Custom-made wigs
- Special-order items
- Sale, promotional, clearance, or discounted items
- Gift cards and vouchers
5. Product Variations
Customers acknowledge that slight variations may occur in:
- Hair colour
- Hair texture
- Curl pattern
- Density
- Length
Due to lighting, photography, manufacturing processes, and screen settings, these variations are normal and do not constitute defects.
6. Customer Responsibility
It is the customer’s responsibility to verify all product details before checkout, including:
- Hair type
- Length
- Colour
- Texture
- Cap size
- Quantity ordered
Orders placed incorrectly by the customer do not qualify for refunds, exchanges, or returns.
7. Defective Products
Where a product is found to have a genuine manufacturing defect, Amayah 2RU Beauty may, at its discretion and in accordance with applicable South African consumer legislation:
- Repair the product;
- Replace the product; or
- Refund the purchase price.
All returned products will be inspected before any resolution is approved.
8. Shipping & Delivery
- Shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a verified defect.
- Amayah 2RU Beauty is not responsible for courier delays, customs delays, weather-related disruptions, or other circumstances beyond our control.
9. Order Cancellations
Orders may only be cancelled before processing begins.
Once an order has been processed, prepared, customized, packed, or dispatched, cancellation requests cannot be accommodated.
10. Refund Processing
Approved refunds will be processed within 7–14 business days after receipt and inspection of the returned product.
Refunds will be made using the original payment method where possible.
11. Contact Us
Amayah 2RU Beauty
📧 Email: [Your Email Address]
📱 WhatsApp: [Your WhatsApp Number]
📍 Johannesburg, South Africa
CUSTOMER AGREEMENT
By placing an order with Amayah 2RU Beauty, you confirm that you have read, understood, and accepted this Return & Refund Policy. You acknowledge that wigs, hair extensions, and beauty products are hygiene-sensitive products and cannot be returned, exchanged, or refunded once worn, tried on, customized, altered, or once any lace has been cut or tags removed, except where required by South African consumer protection laws.