Shipping policy

Thank you for shopping with Amayah 2RU Beauty. We are committed to ensuring your order reaches you as quickly and safely as possible.

Shipping Method

All orders are shipped via Aramex Door-to-Door Courier Services.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Once dispatched, delivery typically takes 8–11 business days depending on your location and courier operations.

Please note that delivery times are estimates and are not guaranteed.

Shipping Delays

While we work closely with our courier partners, Amayah 2RU Beauty cannot be held responsible for delays caused by:

- Aramex courier operations
- Weather conditions
- Public holidays
- Customs inspections or clearance procedures
- High shipping volumes
- Incorrect customer information
- Strikes, service disruptions, or events beyond our control

Delivery dates provided are estimates only and should not be considered guaranteed delivery commitments.

 Customer Responsibility

Customers are responsible for providing accurate:

- Delivery addresses
- Contact numbers
- Recipient information

Amayah 2RU Beauty will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect information provided by the customer.

Tracking Information

Once your order has been shipped, tracking information will be provided where available so that you can monitor your delivery directly with Aramex.

 Lost or Damaged Parcels

If your parcel arrives visibly damaged, please notify us within 48 hours of delivery and provide photographs of the packaging and contents.

Any claims regarding courier-related issues will be investigated with Aramex before a resolution is determined.

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By placing an order with Amayah 2RU Beauty, you acknowledge and accept the estimated delivery timeframe of 8–11 business days and understand that delays caused by the courier or circumstances beyond our control may occur.